ANJU SANITAS
PATIENT
CONNECT SOLUTION
PROBLEM STATEMENT
- • Required more resources
- • Time consuming
- • Tedious
- • Sent out to patient Email | SMS | Voice Calls
- • Patient had to call in for appointment cancellation and confirmation causing
- • Missed appointments
- • Delay in communication
- • Reminders had to manually be sent out
- • Required human resources
- • Causing loss of business
- • Patient forgets to buy medication
- • Patients communication with providers and care givers had to be only face to face
- • The Covid situation required providers and caregivers to interact virtually to assist patient, but also had to keep track of the communication for future use.
SOLUTION BUILT USING THE ANJU PLATFORM
Appointment/Billing/Just In time and Medication Reminders
- • Reminders sent to patient in the mode preferred Voice Calls Messaging and Emails.
- • Standard messages configured in the system did not need manual intervention.
- • Reminders automatically triggered based on configuration and holiday schedule.
- • Appointment reminders
- • Allows patient to confirm or cancel appointments then and there.
Patient Engagement
- • Education videos sent to patients based on ailment using smart pages created using the Smart Page builder.
- • Videos watched get tracked enabling the content creators to understand which content is more sellable.
- • Surveys about the content and patient experience captured.
Safe Chat
- • Providers and care givers engage virtually with patients.
- • Clarifications and assistance to patient through safe chat.
BENEFITS FOR CUSTOMER
